Jobs at Vaya Adventures

We are a growing company and are always on the lookout for smart, motivated people who would like to join us! Our main office is in Berkeley, California, and we also have several staff who live and work in Santiago, Chile. Working remotely from any of our destinations is an option. Nearly all of our travelers are from the U.S. and our documents are in English.

Current Openings

Destination Specialist

We are on the lookout for great people to join our sales team.  If you have experience in South and Central American travel sales, please send your resume or CV and cover letter to us by clicking here.

Responsibilities:

  • Follow up on potential leads by phone and email to sell Vaya Adventures’ trips (no cold calling is involved).
  • Interact and consult with potential clients regarding trip plans: includes explaining in detail the nature of our trips; answering questions about the trips; making suggestions based on information received from potential clients; and determining whether the person is a good fit for the types of tours that we offer.
  • Prepare itineraries: includes drafting trip outlines, communicating with in-country operators and suppliers about availability and logistics; preparing proposals for potential clients; completing sales; and booking itineraries.
  • Prepare trip documents for booked itineraries, including final itineraries and Pre-Departure Materials.
  • Data entry for new leads and new clients.
  • General administrative work, including electronic filing of documents and handling client mailings.
  • Whatever other tasks need to be accomplished.

Requirements:

  • Travel experience in our destinations (at least some, but not necessarily all) and some Spanish skills.
  • Excellent verbal communication skills, to interact with highly educated, inquisitive, and demanding clients who expect a very high level of service.
  • Excellent writing skills, for both communicating by email with clients and drafting and finalizing client proposals and final itineraries. It is essential that the candidate have strong writing skills and be comfortable writing in grammatically correct English with potential clients.
  • Customer service experience is required. This business requires excellent customer service skills, including: patience, enthusiasm, attention to detail, and efficient and effective follow-up.
  • Excellent computer skills are essential, including full working knowledge of Word and Excel.
  • Must be highly organized.
  • Must be able to multi-task and handle a wide variety of responsibilities.
  • Must be able to work effectively and use sound judgment with minimal supervision.
  • Must have a B.A. or B.S. from an accredited university.
  • Strong references that can confirm experience dealing with challenging, detail oriented work.
  • Passion for travel and for Latin America in general.

Highly desirable, but not necessarily required:

  • Sales experience and/or customer service experience in the travel industry.

 

Operations & Sales Support

We are on the lookout for a detail & project oriented person to join our operations team. If you have operations or sales experience in the travel industry, please send your resume or CV and cover letter. It would be very helpful (but it is not a strict requirement) to have knowledge of the travel business and several of our destinations, along with extreme attention to detail. Due to the nature of the position, it is necessary that the person speak and write in English as a native language and have excellent writing skills.  Over time this job could evolve into a sales role depending on the performance, skills, and interest of the candidate.  If you have any questions about the position, please let us know.

Responsibilities:

Assisting the Operations Team with any and all tasks, including but not limited to:

  • Supporting sales team members with follow up tasks related to bookings
  • Reviewing and preparing trip documents for clients
  • Entering information into our databases
  • Editing Pre Departure Materials for clients
  • Helping coordinate flights for booked clients
  • Answering follow up questions clients have after they have booked their trips
  • Following up with clients to get the required information for booking forms, visas, evaluations, etc.
  • Making edits and updates to the website

Requirements:

  • Excellent computer skills are essential, including full working knowledge of Word and Excel.
  • Must be highly organized.
  • Must be able to multi-task and handle a wide variety of responsibilities.
  • Must be able to work effectively and use sound judgment with minimal supervision.
  • Must have a B.A. or B.S. from an accredited university.
  • Strong references that can confirm experience dealing with challenging, detail-oriented work.
  • Passion for travel and for Latin America in general.
  • Must be a U.S. citizen or hold a U.S. Permanent Resident Card

Contact us to get started:

1-(800)-342-1796

Contact Us